![]() If the ink cartridge is still not recognised despite cleaning the chip, then please contact our Orders team to arrange a replacement. ![]() ![]() Then restart the printer and try to insert the ink cartridge again.Ģ) To rule out a printer fault, test another ink cartridge. If your ink cartridge shows an error on your Epson printer panel, you can first try the following troubleshooting steps before contacting our Orders department.ġ) Rub the chip on the ink cartridge with a pencil eraser, removing any debris after with a lint free cloth. Including your printer serial number and photos of the problem will help us to resolve your issue faster. If the marking/smudging is still persisting after performing the above steps, please open a new support ticket. You can attempt three normal cycles followed by two powerful/heavy cycles. Try performing cleaning cycles on your Epson printer.Often increasing the vacuum will help to prevent any staggered marking or smudging, especially on uncoated medias. This is found in Output > Change Media > Advanced Media Settings > Vacuum. Check your vacuum setting in ColorProof.Towards the very end of the roll, the curl of the paper increases which may result in collisions. Check that the roll of paper loaded in the printer is not coming to the end.Please follow the recommended steps below in the first instance. These marks are usually a result of the print head colliding with the paper. On rare occasions you may experience smudging or marking on your proofs. What should I do if an error code appears on my printer?.
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